Refund Policy 2025.
Because iXperience has a limited number of participants it can accept and has incurred costs in planning the program, your deposit is strictly non-refundable under any circumstance.
Program or Skills Development Course Cancellation by iXperience.
iXperience reserves the right to reject any program application prior to the payment of the deposit and/or cancel any program or skills development course at its sole discretion. In the event of such cancellation, iXperience will notify you in writing as soon as reasonably possible.
- If the cancellation is within iXperience’s reasonable control, we will work with you to refund any payments made, minus the deposit, towards the program within 40 (forty) working days.
- If the cancellation is due to circumstances beyond iXperience’s reasonable control (e.g., government restrictions, force majeure), we will refund any payments made, minus non-recoverable costs and minus the deposit, within 40 (forty) working days.
Please note that you will not have any further claims against iXperience for losses or damages arising from the cancellation, whether direct, indirect, or consequential.
Program Switch.
In the event that you elect to switch courses or a program, iXperience will refund you the monetary difference between the two programs (abroad vs online), less any non-refundable payments made to vendors and deposit paid, within 40 (forty) days.
Airline Tickets and Travel Documentation.
iXperience assumes no responsibility for flight costs, visa application fees, or any other incidental travel costs incurred by you, regardless of whether the program or course is cancelled by you or iXperience, for any reason, at any time. Additionally, your placement in the program is non-transferable without prior written consent from iXperience.
Program Cancellation and Deferrals by the Participant.
If you decide not to attend the program and notify iXperience in writing, refunds will be processed as follows:
1. Cancellation Before 31 January 2025.
- If written notification of your cancellation is submitted before this date, we will refund the full amount paid, excluding the deposit.
2. Cancellation After 31 January 2025.
a. Refund Eligibility for Valid Reasons
- In cases of valid reasons supported by legitimate documentation—such as severe illness or the death of an immediate family member (limited to parents, siblings, or legal guardians)—we will refund the full amount paid, excluding the deposit.
- Documentation must be specific, and we reserve the right to verify its legitimacy before processing the refund.
b. Refund for Other Reasons
- Due to non-refundable payments made to our suppliers, we will deduct 30% of the total program fee and the deposit before refunding the remaining balance.
3. Cancellation Within 40 Days of the Program Start Date.
- If you cancel within 40 working days of the program start date or any date after the program has begun, all amounts paid will be forfeited.
