Your placement in the Program is unique and you cannot transfer your spot to another person without iXperience’s express prior written consent.
The deposit is non-refundable under any circumstances. This is because iXperience has a limited number of Participants it can accept and has incurred costs planning the Program.
iXperience reserves the right to refuse your Program application prior to the payment of the deposit and/or cancel a Program or skills development course for any reason in its sole discretion.
In the event that a Program or skills development course is cancelled by iXperience at whatever time, iXperience will notify you as soon as practically possible in writing.
If the cancellation of a course and/or Program was in the reasonable control of iXperience, we will work with you to refund you the amount that you’ve already paid for the Program, within 40 (forty) working days.
If the cancellation of a course and/or Program was not in iXperience’s reasonable control, such as governmental restrictions or instances of force majeure, we will work to refund you the amount that you’ve already paid for the Program, less non-recoverable costs and the deposit, within 40 (forty) working days.
You have no further claim against iXperience for any loss or damage incurred as a result of this cancellation, whether direct, indirect or consequential.
In the event that you no longer want to attend the Program and let iXperience know in writing more than 20 (twenty) working days prior to the arrival day of the Course, we will work with you to refund:
In the event that you cancel your attendance 20 (twenty) working days or less prior to the commencement of the Program or during the Program, you will still be responsible to pay us the full Program fee because all Program preparations have been made and iXperience cannot replace your spot in the Program.
If you have not yet paid your full Program fee, we will send you an invoice for payment, if applicable.
In the event that you elect to switch courses or a Program, iXperience will refund you the monetary difference between the two Programs, less any deposit paid, within 40 (forty) days.
In no instance whatsoever will iXperience be responsible to pay you for any flight costs, visa application costs or incidental costs incurred by you due to a cancellation of the Program or course by you or iXperience, for whatever reason, and in any time period.
If iXperience is prevented, whether in whole or in part, or delayed from performing any of its duties, functions or obligations under the Student Agreement, whether timeously or at all, due to an act of god (which for the purposes hereof shall mean war, political riots, civil commotions, electrical load-shedding, legal prohibitions or restrictions, acts of government, fire, floods, storms, earthquakes or other similar natural disasters), then such failure shall not constitute a breach, and its obligation to perform will be suspended to the extent and during the continuance of such prevention, provided that iXperience shall use its reasonable commercial endeavours to minimise any delay occasioned thereby.