Student health and safety is our #1 priority.

Watch the video below to see our extensive protocols and safety measures on iX campuses worldwide.

See for yourself how iX works 24/7 to keep students healthy and safe.

Our approach.

Our global operations team takes a data-driven approach to measure every aspect of our service, from accommodation incidents to health and safety responses. We thoroughly vet every housing and excursion provider we partner with to ensure compliance with international study abroad safety, and quality standards. Our in-house legal team creates standardized contracts that protect iXperience and our students. All iX campuses are COVID compliant.

Parents who visited iX Abroad.

Each year, we welcome dozens of parents who visit their children in Cape. Town and Lisbon. In this video, we caught up with a parent who visited iX Abroad, and asked what their experience was like in the city.

All iX campuses are fully COVID compliant.

Services we provide:

  • Trained iX staff on-the-ground are available for health and safety assistance 24/7, from the moment students land to when they leave.
  • Live online classes from 11am-1pm EST. Our accommodation and excursion partners adhere to strict COVID protocols, and we follow all location-specific COVID regulations.
  • We provide an anonymous whistleblower hotline, managed through a third party, as well as comprehensive protection under US Title iX legislation.

Our global operations team takes a data-driven approach to measure every aspect of our service, from accommodation incidents to health and safety responses.

We thoroughly vet every housing and excursion provider we partner with to ensure compliance with international study abroad safety, and quality standards. Our in-house legal team creates standardized contracts that protect iXperience and our students.

Important information on this page.

iX health and safety protocols at each location.

Our refund policy in force majeure / COVID situations:

  • What happens in the case of another variant and we have to close a location before students arrive.
  • What happens in the case of another variant while students are in the city.
  • What happens if a student gets COVID before the program.
  • How will group dynamics and activities be impacted.
  • What sort of insurance should students have to safeguard them against COVID specific issues that may arise.

iX health and safety.

The iX health and safety protocols at each location.

Cape Town

At iXperience, our primary focus is on your safety and well-being. Being one of the top tourist destinations in the Southern Hemisphere, Cape Town is a safe city for students. iX staff members and our Health & Safety Officers are on call 24 hours a day to assist students whenever necessary.

We also have onsite security at the accommodation monitored by CCTV cameras. When students arrive, we present them with a comprehensive Health & Safety briefing, which guides students as to how to take responsibility for their safety at all times.

Vaccinations.

Do we require vaccinations or boosters.

Cape Town

A traveler must provide a valid certificate with a negative COVID-19 test outcome, recognized by the World Health Organisation, or equivalent local accredited authority, obtained not more than 72 hours before the date of travel.

South African Authorities reserve the right to verify the authenticity of the presented certificate.(b) In the event of the traveler's failure, for whatever reason, to submit a valid negative test certificate in terms of paragraph (a), upon arrival in South Africa, the traveler shall be required to do an antigen test at his or her own costs.(c) In the event of the traveler testing positive for COVID, he or she shall be required to isolate him or herself, at his or her own cost, for 10 days (depending on your medical aid plan stipulations. - Source

Lisbon

A valid vaccination EU Digital COVID Certificate (with a complete vaccination schedule or with a complete vaccination schedule and a vaccine booster)- Or a valid test or recovery EU Digital COVID Certificate,- Or a valid vaccination certificate (with a complete vaccination schedule or a vaccine booster)

Or a negative RT-PCR Test (or similar NAAT test) - 72 hours before boarding, or- Or a negative Laboratorial Rapid Antigen Test - 24 hours before boarding (according to the European Commission list based on the Council Recommendation of 21 January 2021 + Addendum) - Source

Appearance of a COVID variant.

The location has to close before students arrive.

Cape Town and Lisbon

We will work with you to refund the amount that you have already paid for the program, less any non-recoverable costs. 

While students are on location.

Cape Town and Lisbon

Follow CDC and local protocols for COVID-19. We will have constant, detailed communication with parents and students highlighting CDC recommendations. Do not see this as a need to stop/cancel a program prematurely, we will carefully assess this if the situation arises and inform you accordingly.

COVID protocol.

A student gets COVID before the program.

Cape Town and Lisbon

This will depend on the quarantine time as indicated by the CDC. We suggest students wait until they are able to recover and proceed according to the appropriate medical guidelines. We will work with you to refund the amount that you have already paid for the program, less any non-recoverable costs.

A student gets COVID during the program.

Cape Town and Lisbon

Students will need to quarantine as per the CDC guidelines. Each student should have insurance that will cover them for COVID as per the terms below. We suggest that rooms quarantine together as per the CDC's recommendation when exposed to COVID-19.

How will group dynamics and activities be impacted?

Cape Town and Lisbon

CDC quarantine recommendations: People with COVID-19 should isolate for 5 days and if they are asymptomatic or their symptoms are resolving (without fever for 24 hours), followed by 5 days of wearing a mask when around others to minimize the risk of infecting people they encounter.

Students will need to quarantine in their rooms for 5 days. iXperience will assist where we are reasonably able to. Depending on when students get COVID, students may or may not be able to join other groups for excursions. This will be dealt with on a case-by-case basis.

Do you need additional insurance for COVID?

Cape Town and Lisbon

Check with their medical insurance if they are covered for international travel - Cover should include cover for quarantine accommodation as well as any COVID tests.

Get International Medical Aid through companies such as these: https://www.worldtrips.com/atlas-travel-insurance/#/atq

Your international medical insurance must have a guarantee of coverage for medical expenses in cases of pandemic disease COVID 19 in Cape Town, for at least USD $50,000 (fifty thousand dollars of the United States of America). A minimum coverage of USD $2,000 for extended lodging expenses due to quarantine.

Want more info?
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They’ll help you figure out if our programs are right for you.

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